superjpTerms of Use

We at superjp operate a sportsbook and gaming platform available to players in supported Indonesian jurisdictions where local law permits. When you access superjp, you enter into an agreement with us to follow the terms outlined on this page. Our terms cover how you create an account, fund your account through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, and e-wallet, participate in betting and gaming, and withdraw your funds.

These terms are not a legal document written in complex language—they describe what we expect from you and what we commit to provide. We update these terms periodically; we notify users of material changes through the platform. Continued use of superjp after a change indicates your acceptance of the updated terms.

Account opening and verification on superjp

When you create a superjp account, you provide us with a valid email address and phone number. We assign you a unique user ID and balance. Your first deposit triggers our account verification process; we ask for identity confirmation using local government documentation. We collect this information to comply with local regulations and prevent fraud. Verification typically completes within hours of submission and is required only once—all future deposits and withdrawals function without re-verification.

You are responsible for keeping your login credentials secure. You do not share your password or allow others to access your account. If you suspect unauthorized access, notify our support team immediately through the in-app help section. We will freeze your account pending investigation.

Our account policy requires users to open accounts in their own name. We do not permit account sharing, joint accounts, or use of accounts by minors under the age of eligibility as determined by applicable local law in your jurisdiction. Accounts opened in breach of these conditions are subject to suspension and forfeiture of balance.

Deposits, withdrawals, and payment methods on superjp

We accept eight deposit methods to accommodate Indonesian players across different banking preferences. E-wallets—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—process instantly. Virtual-account transfers via mobile banking, local payment, online payment, and e-wallet settle once your bank confirms the transaction, typically within minutes. All deposits are processed 24/7; we do not impose deposit fees on the superjp side, though your bank or wallet provider may charge.

Your balance is updated immediately upon deposit confirmation and is available for betting, gaming, and withdrawals. Withdrawals function as the inverse of deposits—you request funds to the same payment method you used to deposit. We process withdrawal requests during platform operating hours; your funds clear to your bank or wallet within hours of processing depending on your provider's settlement time.

We maintain segregated accounts for all player funds. Your balance is never commingled with superjp operational funds, protecting your money in the event of platform disruption. Our balance statements are audited monthly and available for review through your account dashboard.

Betting, gaming, and bonus terms

When you place a bet or wager on superjp, you are entering a contract with us. We settle all bets according to our published rules for each market or game. For football markets such as Liga 1, we settle based on official league results. For casino games like blackjack, roulette, baccarat, Dragon Tiger, Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, we settle based on certified random-number generation audited by independent third parties.

Bonuses or promotional credits, if offered, are subject to specific conditions we disclose at the time of offer. We reserve the right to revoke bonuses if we detect breach of bonus terms, such as abuse or systematic exploitation. Bonus balances may expire if unused within a stated window; we notify you of expiry dates clearly.

We settle all bets fairly according to published rules, audit our RNG systems regularly, and maintain player funds separately from our operations.

Disputes and complaint resolution on superjp

If you believe a bet was settled incorrectly or have a complaint about superjp service, contact our support team through the in-app help section or email. We investigate complaints within two business days. If we identify an error, we correct it and credit or debit your account accordingly. If we determine no error occurred, we explain our decision in writing.

We track all disputes and use this feedback to improve our systems. Unresolved complaints may be escalated to our dispute resolution panel, which reviews evidence and makes binding decisions. We commit to resolving disputes fairly and transparently.

Jurisdiction and liability on superjp

superjp operates only where local law permits. We frame our service as available only where applicable law permits—we do not target specific jurisdictions as open or closed, but we reserve the right to restrict access from regions where our service is not lawful. Users are responsible for confirming the legality of superjp access in their own jurisdiction.

We are not liable for losses arising from your use of superjp beyond the balance in your account. We do not reimburse losses from unsuccessful bets, gaming outcomes, or market movements. Your account balance at any moment reflects your net position; we do not offer credit or loans. In the event of platform outage or technical failure, we will document the outage and settle any affected bets according to our incident policy, disclosed in our help centre.

These terms are governed by the laws applicable in the jurisdiction where we operate. Any legal claim against superjp must be brought within one year of the event. We reserve the right to suspend accounts in breach of these terms and to forfeit balances in cases of fraud, money laundering, or other illegal activity.

Changes and final notice

We may update these terms at any time. Material changes are communicated through the platform at least 14 days before taking effect. Continued use indicates acceptance. If you do not accept updated terms, you may close your account and request withdrawal of your balance.

For questions about these terms or superjp policies, contact our support team through the platform. We are committed to operating fairly and transparently with all players across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and all other regions where we operate.